There is a great story about Le Méridien waitress Rona Tupaz who seeks to brighten up the lives of guests at the Fujairah Al Aqah Beach Resort.
How to find meaning in the ordinary, everyday work that we do is a challenge.
Rona says, “One lesson I’ve learned from this experience is how with a little creativity we can turn mundane experiences into happy moments for our guests.”
Well done Rona!
Read her story
JJ, Magic Pots-Creating Happy Moments for Guests, Young Hotelier, 2 August 2009.
Dr Geoff Pound
Geoff can be contacted by email at geoffpound(at)gmail.com on Facebook and Twitter.
Image: Rona and her magic pots (Photo courtesy of Young Hotelier at the above link).